Seeing the Strengths in Families

By Applie@MSF

For the past 6 years, Applie’s job as a Child Protection Officer has taken her through some of the most challenging situations. In this article, she shares about her experiences and rewards of working in the social service sector.

Applie sobbed silently at her desk after the phone call.

Ms Tan (not her real name) was just on the phone. And she hurled personal attacks at Applie because her request to see her son in the children’s home was not acceded to; he was being punished for getting into trouble.

It was almost unimaginable when Ms Tan thanked Applie personally a year later, after all the years of fighting with the system.

It had been four years of fighting by then.

Since Applie took over the case in 2010, the road had not been easy. Having just been released from prison that year, Ms Tan was more than eager to get her seven children back.

After all, it had been 6 years since they were taken out of their home when they were found to have been exposed to physical abuse, neglect and spousal violence.

For years, Applie tried to build up trust and a working relationship with Ms Tan. But it didn’t help that the woman resented her and the organisation she represented, believing they had wrongly taken away her children when her oldest child was just 7 years old.

Still, Applie pushed on.

She took every opportunity that came her way to show that she was on the same page as the mother, and over time, a little bridge of trust was formed.

With the working relationship firmed up, the pair moved on to their next goal – reintegrating the children with their mother.

Since her release from prison, Ms Tan had gotten a job and was showing signs of improvement. She was still asking for her children back, and while Applie wanted to see the family reunited, she remained cautious as the children’s interests came first.

She started with the oldest boy, a teenager by then. She noted that the boy, who had a strong relationship with his mother, was not doing well in the children’s home. Could he be better off at home?

Weighing the protective factors and detriments, she took a “calculated risk”, as she puts it, and reintegrated the teenager with his mother.

“The children were all growing up, and it wasn’t good for them to remain in the system,” she explains.

It worked.

Today, six out of the seven children are back home with their mother. The Family Service Centre (FSC) in their neighbourhood continues to help the family build a community and monitor their progress.

As for Applie, she still encounters difficult parents from time to time.

“It’s a learning process,” she says of each time she deals with a hostile parent. But with a supportive supervisor who checks in on her every now and then, Applie has learnt to de-personalise the attacks.

“Clients do these for a certain purpose, it’s natural for a mother to react the way she did,” she says, referring to Ms Tan.

Looking back, Applie believes it was her conviction that there was a light at the end of every tunnel that carried her through each difficult moment. But on top of that, it was the strength that she saw in the families and the belief that she had in them had pushed her on too.

Because at the end of the day, it is the rewarding moments – like when Ms Tan came around – that counted.


Protecting gamblers even when unwelcomed

By Xinyi@MSF

As an officer with the Gambling Safeguards Division, Xinyi knows that emotions can run high when it comes to helping those with a gambling addiction. In this article, she shares about her work in protecting problem gamblers from financial harm, even when unwelcome.

Sometimes, Xinyi visits the casino. But it’s not because she’s there to gamble.

She works at MSF’s Gambling Safeguards Division, and she’s at the casino to observe gamblers and their habits.

In this Division, Xinyi and her colleagues oversee casino exclusions and visit limits.

Some apply for these voluntarily, but family members can apply to protect their loved ones too.

Others who are declared bankrupt or on Government financial aid are unable to enter the casinos altogether. There are also individuals who have had their access restricted by the National Council on Problem Gambling, and some are not too pleased about it.

Take a person who plays the jackpot machine, for example. He pushes the button and gets a rush from the sounds and sights from the machine. He then repeats it, again and again.

For someone who is depressed, this mode of playing could be a form of escapism – for him to seek comfort in the repeated push of the button, along with the possibility of winning. But where will this habit and spending bring him to, eventually?

When Xinyi interviews individuals with gambling problems, she helps them understand risks that they may not be aware of. She also encourages them to seek professional help to tackle their gambling problems and to address underlying issues without resorting to gambling as the only means of coping.

Despite this, some still disagree with the restriction or exclusion order imposed because of their financial vulnerability. And in the course of helping them, Xinyi encounters hostility from time to time.

She recalls the moments when security intervention was necessary: A man, unhappy with his exclusion order, refused to leave the office until he spoke to the panel of assessors behind the decision. The management had to intervene and security officers had to escort him off the premises.

On another occasion, a man got angry about the questions asked during an interview. He raised his voice and made personal attacks about how she would not understand his situation given her age. His complaints were loud enough for the security officer to intervene to ensure that she was safe.

Thankfully, Xinyi has learned to stay unaffected by such hostile verbal attacks. She has experienced worse during her 1.5 years as a child protection officer prior to working here.

“It’s a lot about getting them to cooperate”, she said. “I try to calm them down and explain the rationale behind these social safeguards.  I also explain the entire process to them and then offer assistance to help them make the necessary financial declarations.”

“I believe that as frontline officers, we simply have to manage it as it comes,” she said. She is grateful for a supportive team where colleagues and supervisors alike are cognizant of frontline challenges and are willing to help one another when the need arises.

Xinyi takes negative encounters in her stride and chooses to focus on the purpose behind her line of work. Having the privilege of helping people, understanding their stories and directing them to the right agencies for help on coping without gambling is definitely one of the most rewarding parts of her job.

She learned sign language to help hearing-impaired probationer

This article was originally published on the Singapore Public Service Blog.

Senior Community Service Officer Ms Artini Hamzah works to ensure that probationers have meaningful community service placements. For one special case, she went as far as acquiring a new skill in order to communicate with him.

Ms Artini works in the Probation Service department of the Rehabilitation & Protection Group, at the Ministry of Social and Family Development. Her job isn’t simply about assigning probationers to their tasks. Ms Artini works with the probationers themselves, their families, community partners and other stakeholders to ensure a successful placement. She makes the effort to identify the strengths and talents of each probationer, and match their placements to them.

“The job involves not just engaging probationers to perform their best during community service,” she explains, “but also exercising a lot of our creativity in planning for community service placements or projects that the probationers can meaningfully contribute to, while meeting the needs of the agencies. This includes convincing more community partners to open their doors to probationers.”

A dedicated officer, Ms Artini even signed up for sign language classes – conducted outside office hours – in order to better communicate with a hearing-impaired probationer.

“I wanted to build a better rapport with the probationer,” she recalls. “I also wanted to better understand the culture of the hearing impaired community.”

Ms Artini approached various agencies to find available placements for the probationer, making several site visits to see if he would be able to assimilate within each environment and get along with the local staff and volunteers. When the probationer received his placements, she attended his training sessions on two Sundays and on another occasion, accompanied him while he did his community service duty.

She says, “He felt appreciated when he was exposed to other people in the community, such as those with disabilities, and his self-confidence was also boosted when he was able to contribute in his own ways.”


Thanks to the care Ms Artini took in arranging placements, several of her probationers have shared that they are keen to continue volunteering even after completing their community service.

“It’s extremely rewarding to hear their reflections about how community service has allowed them an opportunity to make amends for the offences they committed. Though I may not be able to turn their lives around completely, I know that somehow, small or big, I’ve touched their lives and made them better people.”

Ms Artini is one of the recipients of the PS21 Distinguished Star Service Award at this year’s Excellence in Public Service Awards ceremony.

“You are a human first, before a therapist”


By Sylvia @ MSF

Sylvia is a forensic psychologist at MSF. She looks at rehabilitating offenders and helping them reintegrate into society.

When she saw him sitting in the hallway, her heart sank. Seeing them back in the Boys’ Home was always difficult.

“I asked myself if there was something I could have done better then,” Sylvia recounted.

John (not his real name) was initially put on probation after being convicted of robbery. However, he soon reoffended a few months into treatment.

As a trained forensic psychologist, Sylvia’s role was to ascertain the offenders’ reasons for offending and assess their risk of reoffending. She was then to work with her team to craft and carry out a rehabilitative program tailored to the offender’s needs.

One of the challenges that she faced when she first started the job was the tendency to doubt herself when the client reoffended.

But one particular counselling with her supervisor has stayed with her since:

“You are a human first, before a therapist.”

And it is these very words that have given her the strength to preserve. Everyone is human, including the officers – it is therefore only natural to have an emotional reaction to the case.

“What was important was to make self-care a priority,” Sylvia said. “And to know that different people respond differently to therapy and some may fall back into old habits. Rehabilitation is a continuous process that takes time and effort. The best way to go about it would be to take things in stride and to motivate clients to sustain their improvements, albeit big or small.”

Often, the offenders that she saw to were convicted of crimes ranging from violence, abuse, sexual assault and rape – many of which are ‘major’ offences that society would shun from.

Why then, did she choose to engage the offenders rather than the victims?

“If everyone were to only work with the victims, then who will help the offenders?” Sylvia said.

Back at the Boys’ Home, Sylvia sat her client down and began the process of figuring out the factors associated with his offending behaviour.

When further probed into his reason for committing robbery, John believed that violence was the way to get the victim to meet his demands. As how he witnessed his father beat his mother to get something done around the house.

Offenders like him were often victims themselves to violence, abuse and neglect; and lack appropriate guidance and support, especially as they were growing up.

And believing in the need to help them find their way back onto the right track has kept her going through the ups and downs of being a forensic psychologist.

“If you only help the victims and not the offenders… then the cycle never stops,” Sylvia said.

What I’d Like to Say to Social Workers (Part 3)

By Minister Tan Chuan-Jin

Our social service sector has served and helped many people over the years. But there is always room for improvement, which begs the question – how can we improve ourselves and become even better than before?

In the final post of this series, I will share the last four thoughts that I shared with Principal Social Workers at their annual Seminar in January this year.

Missed the earlier posts? Read them here and here.

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7. Having your Heart and Mind in the Right Place

Social workers serve with a big heart, but having big hearts does not equate to having “bleeding hearts”. Rather, it’s about having a heart big yet strong enough to encompass all the challenges that come in in the long haul.

Which brings us to sustainability, the key in all that the social service sector does. And that could start with the sector taking a step back to see all that it has been doing, and being clear in what it’s good at. Because that’s what our social service sector needs – big hearts, clear minds and strong values – to power on.


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8. Having a Collective Belief

Like everyone else, social workers have their own beliefs and understanding of certain issues, and tension sometimes arise as a result.

Social worker or not, we feel the tension because our fundamental positions are different. So it is important for us to first establish what exactly our beliefs are.

The different beliefs and principles that we have guide our approach in the things we do, which may in turn differ from that of others’. Thus, to move as one, the social service sector has to come together and establish a shared narrative of the issues it deals with to better understand its collective beliefs.



9. Preventing Vulnerables from Falling

Our social workers do their part to reach out to those in need. But as a whole, the sector should strive to help them at an even earlier stage, so that those in need can recover and get back on their feet sooner.

To do so, coordination among stakeholders on the ground can be improved. By stringing them together, the sector can take pre-emptive steps and work together to bring about earlier interventions.

So deal with things upstream and structure programmes and interventions in a more definitive way. With that, more issues can be addressed earlier, and a lot of resources and effort can be saved.


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10. Strong Leadership Inspires

Social work is meaningful, purposeful and grounded in the daily lives of people we help. But just because we are doing good on the ground, doesn’t mean we can’t or should not lead. Social work still needs strong leadership, and that can come from within the sector.

So what does leadership mean to the social service sector?

Ultimately, in any field, strong leadership inspires. It provides the direction and mobilises people. It creates the environment that keeps people going. It keeps the work sustainable.

As leaders, the more good you do, the more effective your outreach will be. And with that, I believe the healthcare and social service sectors will be able to climb to greater heights.


Some of you may find these points useful or applicable to your area of work, within or beyond the healthcare and social service sectors. I encourage you to apply them where you are, be it at work or in school, and see how it works out. And if these 10 thoughts have stirred in you some interest in either of the sectors, how about joining as a social worker or a volunteer? You will be warmly welcomed 🙂

What I’d Like to Say to Social Workers (Part 2)

By Minister Tan Chuan-Jin

Picking up from where we left off, here are the next 3 thoughts that I shared with Principal Social Workers at their annual Seminar in January this year 🙂

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4. Encountering Challenges with an Open Mind

Social workers and their work are all part of a larger picture, rather than exist on their own.

All of us have causes we are eager to champion – and we should champion them. Because if we don’t, then no one else will.

At the same time, there is a need to remember that social workers and the sector exist within a larger group of people, and that they work in a broader landscape. In this landscape, there are many other factors and people they have to consider when making decisions. So while focusing on the details is important, social workers have to be careful not to miss the woods for the trees.

Yes, constraints and challenges may arise as a result. Still, I hope our social workers will always approach the challenges they encounter with an open mind, and may they never let anything stop them from translating their goals into reality.


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5. Being Efficient and Productive

Many people think about the spirit and heart of giving when it comes to the social service sector.

Behind all these “heart work” though, systems and processes are still necessary to organise limited resources better and nurture passionate social workers on a sustained basis, especially considering the lack of manpower in the sector (volunteers, this is a call out to you!).

Some may think, won’t things get too mechanical? I’d say that’s unlikely, as long as the competency frameworks and toolkits remain a guideline and not an absolute rule. While it’s true that social service is a lot about serving from the heart, I believe some degree of systematisation is good – it keeps the sector efficient and productive, yet preserves the spirit behind the work.


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6. Tackling Problems Creatively

Again, with the lean manpower environment that the social service sector operates in, social workers need to be creative in organising themselves and in how they harness volunteers.

Once volunteers get onboard, how then can they be tapped to extend the reach of social workers so that they can help transform more lives?

The answer: By transforming the volunteers themselves.

So I hope our social service sector can create more opportunities for giving, and be ready as receptacles for the givers.

Likewise, volunteers. Allow yourselves to be engaged and transformed through your giving. With that, you can be the extra helping hands that the social service sector needs.


The social service sector, nevertheless, does have its own share of challenges and constraints. But there are steps that can be taken to get around them, steps that our resilient social workers can take to keep the sector going.

Enjoying the read? Stay tuned for our final post in the series!

What I’d Like to Say to Social Workers (Part 1)

By Minister Tan Chuan-Jin

In January this year, I met with 160 Principal Social Workers from the healthcare and social service sectors at their annual Seminar.  We had a great chat about the complexity of social work issues and the ethical dilemmas our social workers had to deal with.

These are passionate, self-driven social workers and leaders in the profession, and I was very encouraged by their energy and enthusiasm to help those in need around us.

I would like to share the 10 thoughts I raised with these social workers at the session. I hope they will be useful to you – whether you are an aspiring social worker, volunteer, or just someone who wishes to understand what social workers go through.

Let’s start off with the first 3:

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1. Social Workers are Agents for Change

In fact, the whole social service sector is a vehicle for change.

The work that social workers do isn’t just about helping the less privileged, but everyone in Singapore as well. In the process of giving and caring for others, we also receive and we begin to reconnect with our sense of compassion and humanity.

There is a ripple effect. Through social work, and through getting people involved, society as a whole benefits when we build a selfless society.



2. Together, We Can Do Better

Many of you would agree that the healthcare and social service sectors are strongly intertwined, with many stakeholders, volunteer welfare groups and ad hoc volunteers involved.

Everyone has a different part to play, and that makes collaboration, partnership and bridging all the more important.

So, social workers need to build trust and connections within the sectors. After all, they are all working toward the same goal, even if some views differ at times.


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3. Learning Never Stops

Learning never stops – not for you, not for me, not for social workers.

Rather, it is an ongoing process. We need to evaluate and subject ourselves to introspection now and then, and for social workers, that process can start by reflecting on past events.

What went well? What did not? What can be done differently next time, and what were the lessons learnt?

So, to our social workers and to all of you, let us keep learning. Only then can we improve ourselves from strength to strength.


Summing it up, social workers are ordinary people like you and me, walking the same journey as everyone else. Yet, they have the extraordinary potential to change the world around them. Keen to hear more about my other points? Look out for my next post 😉

Becoming a protector

By Shuxuan@MSF

29-year-old Shuxuan is a child protection officer. Coming close to 6 years in the job, Shuxuan pens her thoughts about her challenging, yet immensely meaningful job in the social service sector.

I was sued 2 years ago.

Not because I committed a crime. An aggrieved parent had disagreed with the Child Protective Service’s well-intentioned recommendations for her child to be placed in a children’s home.

So she filed a civil law suit against the officer-in-charge … me.

It was the first time this had happened. Eventually, the parent’s appeals were dismissed by the Court.

Retrospectively, I can say that it was a memorable milestone in my career as a child protection officer. I was able to pull through that difficult period, mainly because of the support from my bosses and colleagues, who assured me that I had done my best for the case.

It’s not an easy job.

To be honest, I had not even heard about the existence of ‘child protection’ in Singapore before I joined MSF in 2010.

I was young (okay, I still am!), and fresh out of school. Although I didn’t expect becoming a Child Protection Officer, I’ve always been passionate about joining the social service sector to help families in need. Perhaps this is what others may term as my “calling’.

But I eventually applied to become a Child Protection Officer with MSF. Because I wanted to make a difference to children who may be abused or neglected. And I firmly believe that children deserve nothing but the best.

This hasn’t always been a smooth journey.

The crisis-oriented nature of the work, the unpredictable working hours and the management of challenging clients made the learning curve steep.

Initially, my family was surprised at how I would sometimes return home near midnight as I had to attend to a crisis, or pick up work-related phone calls after work.

I could not explain much to them in order to maintain confidentiality of the cases, but my family was supportive of me because they saw how passionate I was about the job.

Friends around me grew to appreciate that this was what it meant to be a social worker. I was glad to have their encouragement, and it gave me strength on carry on.

In the course of this job, we celebrate small successes amid the challenging times. A deep sense of achievement comes when I am able to keep children (who were at risk of harm) safe.

Today is MSF Social Workers’ Day! I thank all social workers who run the extra mile for families in need, and their passion to make lives better.

I hope that as we continue our journey as social workers, we will do what we can, with what we have, wherever we are … even when the going gets tough.

Helping Mr Lim

By Shermaine@MSF

Shermaine works at one of MSF’s network of 24 Social Service Offices islandwide. Here, the social-work trained 27-year-old shares her reflections about reaching out to those in need.

When I first met Mr Lim (not his real name), both his legs were amputated. He was also undergoing dialysis.

It was not an easy time for him. Though he grieved about his poor state of health, he was keen to work.

Encouraged by his spirit, I helped him look for employment opportunities. Mr Lim accepted the contacts, but stopped short of agreeing to a follow-up session with me.

I thought that he was probably feeling a bit resistant, and needed time to think through his options. So I gave him some time to consider.

It was a few years before I met Mr Lim again. When we bumped into each other again, I was surprised that he recognised me!

He was now making a living by selling ice-cream, but he had been asked by the Town Council to move his ice cream cart to another location.

Glad to be able to lend a hand, we managed to appeal to the Town Council on Mr Lim’s behalf. By citing his physical constraints (as well as how his customers were familiar with him in the area!), the Town Council was agreeable to our appeal and allowed Mr Lim’s cart to remain at the same spot.

I met Mr Lim again when he approached us at the Social Service Office (SSO) to apply for financial assistance. His health had deteriorated, and he could no longer work as a hawker.

We processed his application, but the journey of helping him gave me much to think about.

It is really painful to see our clients suffer. But for many like Mr Lim, I am astounded by their resilience and spirit to survive.

We are all drawn to social work for many reasons. But I think the most important reason is that it is a calling.

To have the honour of helping people in need, like Mr Lim, is why we do what we do.

This a complex profession, which carries great responsibilities. But it is also dynamic.

To future friends and colleagues: As we fulfil this calling, I hope all of us will remember to take care of ourselves too. We need to have cool-down moments, to prevent burn-out and fatigue.

It’s MSF Social Workers’ Day today, and I am proud to be part of this community. 🙂

MSF Addendum to The President’s Address

By Minister Tan Chuan-Jin

At the opening of the 13th Parliament on 15 January 2016, President Tony Tan Keng Yam outlined the key priorities of the Government over the next few years. Even as we address the many challenges ahead, we need to also remind ourselves of the kind of society we are and the kind of people we aspire to be.

We are a dynamic and diverse nation. This can be a big strength so long as we remain united and anchored on shared values. Building a caring society and a more engaged community will help us achieve that.

When we begin to care for others, we begin to look beyond ourselves as individuals. Collectively, we all play a part in strengthening our social safety nets and ensure continued social mobility, so that no Singaporean is left behind.

My hope and vision for Singapore, is that it will become an even more inclusive society, and a great place for our people, whether young or old, whether able or differently abled.

Strong families and resilient individuals are the basic building blocks of our nation. This is why over the next few years, my MSF colleagues and I will do more in anticipating and responding to changes in societal trends, demographics and family structures.

You can read the full version of the MSF Addendum below, and we will share more details of our plans with you very soon.


Ministry of Social and Family Development

Addendum to The President’s Address


1.             The social needs of our citizens and families are becoming more complex as the demographics, economics and family structures in Singapore change. Our social policies and services must evolve so that we can continue to nurture resilient individuals and strong families. Our societal culture must also evolve so that we can become a more inclusive and caring society where no Singaporean is left behind.

2.             The Ministry of Social and Family Development (MSF) will focus on:

i.      strengthening marriages and families;

ii.     providing a good start for our young;

iii.    extending a helping hand for the vulnerable;

iv.    fostering a caring community.

Strong Marriages and Families

3.             The family must remain the basic building block of our society. The Ministry is committed to making Singapore a great place for families. We will work with Government agencies, businesses and employers, as well as community organisations to create a conducive environment for Singaporeans to start families and raise children, enjoy family life and experience meaningful family ties.

4.             We will provide greater support for couples to prepare for and strengthen their marriages, and offer evidence-based parenting programmes in our schools and community. These will include marriage preparation and support programmes for young couples and Singaporeans marrying foreigners.

5.              MSF will also strengthen support for vulnerable families so that they can overcome their challenges and become more stable and resilient. We will look into new ways of engaging such families early, and work with social service agencies to assess their needs holistically to provide more coordinated and effective assistance.

A Good Start for Our Young

6.             Children are our hope and future. The Ministry will strive towards giving all our young children a good start in life. We will extend greater attention and support to those from disadvantaged or vulnerable backgrounds so that they too can realise their potential.

7.             The Early Childhood Development Agency (ECDA) will continue to expand childcare capacity, particularly in housing estates with more young children. There will be one childcare place for every two children by 2017. ECDA will provide parents with more good quality and affordable childcare options through its Anchor Operator and Partner Operator schemes. It will also continue to enhance the quality of preschool education and the professional development of early childhood educators.

8.             To help vulnerable children from low income or disadvantaged families, we will work with other Government agencies and community organisations to identify them and support their developmental needs during their early years. We will also introduce initiatives to help these families improve their home environments for the children’s learning and development, as well as support the children at pre-schools.

9.             For children who need protection or care outside of their own homes, we will broaden the care options available to them. This will include working with Voluntary Welfare Organisations (VWOs) and volunteers to increase the number of foster families who can offer a nurturing environment for these children to grow up in.  To better help youths-at-risk, we will strengthen both government and community systems, programmes and capabilities in prevention, early intervention and rehabilitation.

A Helping Hand for the Vulnerable

10.             Those with less and those in need will receive an extra helping hand to overcome their difficulties and improve their lives. We will continue to strengthen our social safety net, review legislations and policies, and improve services to keep in step with emerging needs.

11.             We have completed the network of 24 Social Service Offices (SSOs) across Singapore as well as the first phase of the Social Service Net (SSNet) – an integrated information sharing and case management system that will link MSF with other Government and VWO help agencies. Building on their reach on the ground, SSOs will further improve the coordination in planning and delivery of social services for residents within each HDB town. We will also expand SSNet to cover more help agencies. Together, these efforts will ensure that Singaporeans with complex social support needs receive more holistic and integrated help.

12.            For persons with disabilities, we will develop the next Enabling Masterplan to build a more inclusive society where they can lead more meaningful lives and become integral members of society. Through assistance in early intervention, education, training and employment, we will help them maximise their potential at different stages of their lives. We will also render greater support for caregivers. We will work with employers, businesses, community organisations and volunteers to raise public understanding and acceptance of persons with disabilities within our communities.

13.            To safeguard the interests of the growing number of elderly in Singapore, the Government will review legislations, policies and services to better protect those who are subject to abuse, neglect or self-neglect. We will also look into strengthening support for vulnerable adults in residential care through streamlining regulatory and care standards for residential homes.

A Caring Community

14.             The future of caring in Singapore is one where Singaporeans come together to look out for and support one another, especially those amongst us who need a helping hand. Government agencies, VWOs, corporates, community organisations, social service professionals and the wider public all play a part. Through what we do and how we do it, the Ministry hopes to nurture a culture and spirit of giving in Singapore.

15.             Professionals including early childhood educators, learning support specialists, social workers, counsellors, therapists, psychologists and care workers lie at the forefront of the social service sector. Through ECDA and the Social Service Institute (SSI), we will groom a larger pool of committed and skilled social service professionals and leaders.  We will also expand opportunities for them to develop their capabilities and build fulfilling careers.

16.             VWOs play a critical role in mobilising volunteers and donors to complement the work of social service professionals and effort by the Government. The National Council of Social Service (NCSS) will work with VWOs to improve their organisational capability and management of volunteers so as to involve more Singaporean individuals and groups in enriching volunteering experiences. The Community Chest will extend its reach by tapping on new platforms and partnerships to raise funds and rally public support to meet social needs.


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