Say No to Family Violence

Ms Georgette Tan serves on the Taskforce on Family Violence and is the President of United Women Singapore.

A colleague comes to work looking distracted. She has been performing poorly, and you spot bruises that she tries to hide with long-sleeved clothing.

If her employer, someone from the human resources department or a fellow colleague could recognise such possible signs of family violence, she could receive the appropriate help and support.

As Ms Georgette Tan, President of United Women Singapore (UWS) points out, “If employees are in distress, it’s not good for their welfare, and this could have an impact on their productivity, and affect the organisation.”

“It is in the employer’s interest to ensure their employees’ welfare are well taken care of,” she adds.

Workplace outreach is one of several focus areas which Georgette and other members of the Taskforce on Family Violence are looking to address, as they tackle family violence in a multi-disciplinary way.

Formed in February 2020, the various partners across the Taskforce include hospitals, family violence specialist centres, crisis shelters, and family service centres. Co-chaired by Ms Sun Xueling and Associate Professor Muhammad Faishal Ibrahim (Ministers of State for Social and Family Development, and Home Affairs respectively), the Taskforce has been studying the challenges faced by various vulnerable groups experiencing violence, and aims to identify ways in which the Government – working hand-in-hand with community partners – can empower victims and perpetrators to break the cycle of violence.

The Taskforce has been holding virtual engagements via videoconferencing, with members discussing ways to better combat family violence, including keeping a close watch on the COVID-19 situation, and putting in place various initiatives. These range from strengthening support for spouses facing abuse to enhancing collaboration amongst stakeholders. 

Under the ambit of the Taskforce, its members work together to identify key areas for improvement, and develop initiatives to better support those affected by family violence. 

“This is how the Taskforce really helps, because before this, I wouldn’t know what someone else was doing,” Georgette says, noting that it would be a waste of resources if UWS were to duplicate what another organisation is already doing.

Our focus has been on how to “pull together the various stakeholders, gather critical ground-up information on what is experienced by survivors, find out the pain points, reassess what needs to get done and how to do so in a practical, timely fashion”, Georgette says.

With the support of the Taskforce, UWS hopes to also work with the private sector to provide training to human resources departments of multinational corporations to recognise signs of family violence and refer victims to appropriate help channels.

Adding urgency to the Taskforce’s collective work, individuals and families may experience more stress due to COVID-19.

Being more cooped up at home, along with job insecurity and dwindling income, fuels an “exacerbated environment where tempers flare and stress takes its toll”. This may lead to an uptick of family violence, says Georgette.

Complementing efforts to tackle family violence during this global pandemic, another member of the Taskforce, social service agency PAVE piloted a mobile app called Community Guardian in June 2020. The app provides a platform for individuals to report suspected cases of family violence and quickly connect to responders.

As the Taskforce deepens its discussions, members will “need to be practical, prioritise and share the responsibilities, while ensuring everything dovetails together”, says Georgette.

“It’s a major task, but I’m fairly confident that people will view this as a real opportunity to speak openly, talk about barriers, pain points and what is really needed.”

“It all starts with having frank conversations and open dialogue.”


Read more about the Break the Silence campaign and do your part to end family violence.

If you or someone you know needs help, please contact:

If you are a social service agency or community group that would like to partner with the Taskforce on initiatives to address family violence, please reach out to us here.

Strengthening community partnerships to better serve families

(Last row, from right to left) Minister Desmond Lee, MP for Marsiling-Yew Tee GRC Zaqy Mohamad, Ms Gillian Peck (middle) and volunteers from BLESS at the first Shining Star Reads session conducted on 18 January 2020 at ComLink @ Marsiling

Marsiling is one of four HDB towns that have piloted the Community Link (ComLink) initiative, which aims to better support vulnerable families by bringing services closer to them. The focus is on rallying the community and bringing together corporate partners, volunteers, and even residents themselves, to co-create and co-deliver initiatives to address the unique needs of each local community.

Shining Star Reads, a community-based reading programme, run by non-profit organisation BLESS (Bringing Love to Every Single Soul), began its partnership with ComLink @ Marsiling in late 2019. Through ComLink, families with children aged four to nine years were referred to the reading programme.

A few years ago, when BLESS first started its reading programme in the South-West district, volunteers would wheel luggage full of books, before unpacking them on mats in spaces around void decks for children to read.

“There was a lack of conducive spaces to conduct Shining Star Reads. Space was very tight for larger families living in one- or two-room flats and, hence, sessions were held on mats at void deck spaces” says Ms Gillian Peck, BLESS’ Managing Director, who is also a third-year biological sciences student at Nanyang Technological University.

“We then heard about activity spaces being created near rental blocks, with rooms and tables. ComLink aligns completely with our model of delivery and there was even a storeroom that we could use at the site,” she adds.

With the opening of the new programme space in January 2020 at Block 182A, Woodlands Street 13 – BLESS is now able to serve more residents. BLESS held its first three reading sessions at ComLink @ Marsiling on weeknights with 15 volunteers, comprising mostly early childhood education undergraduates and polytechnic students, and about 30 children.

The children were assessed and grouped into four different reading levels, where they learnt the alphabet and were taught to recognise simple words, before progressing to phonics and reading storybooks.

Many of these children did not go to preschool and the focus was on “getting them up to speed on the basics,” says Gillian.

Due to the COVID-19 pandemic, BLESS had to figure out how Shining Star Reads could continue to serve children from rental households while adhering to safe distancing and other precautionary measures.

BLESS looked into the best ways of engaging students online, before it rolled out a revamped programme in June 2020, when schools reopened after the Circuit Breaker period.

BLESS went virtual, and held shorter reading sessions of about 30 to 40 minutes weekly, as opposed to the usual 1-hour face-to-face sessions, to keep children engaged.

Besides coming up with visually engaging and interactive PowerPoint slides and multiple-choice questions, BLESS volunteers were also open to other creative ways to improve their services, said Gillian.

“Going online has its advantages as sessions can now be recorded and volunteers are able to watch the recorded videos and tweak our delivery approaches if necessary.” she says, explaining how the team would replay recorded sessions to look out for children who had difficulty following lessons, before placing them in breakout groups that were better suited to their learning pace.   

Beyond reading programmes, BLESS volunteers also continued to serve families in other ways. They helped to direct families to places offering masks and alerted them to the Ministry of Education’s financial assistance schemes, which allowed children to borrow laptops for home-based learning.

Through a new Project Stable Staples (PSS) initiative co-helmed by BLESS and I Am Talented, a social empowerment initiative for youths, volunteers also launched a fundraising campaign for families in rental flats and conducted wellness checks on households with two or more children or dependents.

ComLink @ Marsiling referred eligible families to PSS and helped link BLESS with other ComLink communities to reach out to more families, beyond the Shining Star Reads’ participants.

In total, BLESS raised over S$160,000 worth of NTUC FairPrice vouchers for over 600 rental families across Singapore.

Moving forward, BLESS plans to launch a numeracy literacy programme, as well as parent-child reading and bonding sessions in Marsiling, on top of ComLink’s slated programmes which now include a children’s character-building programme, academic learning and enrichment programme.

Gillian hopes that the different programme providers at ComLink @ Marsiling will have a chance to interact and share their experiences.

“Coming together, we can share more about the beneficiaries we serve and better understand their complex family circumstances to collectively design better programmes.”

“I think a lot of sharing and knowledge can happen and I hope there will be more opportunities to collaborate and do better, even as we try to find a new normal.”

Going the extra mile for those in need

SSO Officer Ms Nurul Huda Binte Abdul Latiff assisting with the COVID-19 Support Grant application

From a Singaporean who needed assistance after losing his job, to a Singaporean who faced strained relationships from family members due to involuntary No-Pay-Leave (NPL), Ms Nurul Huda Binte Abdul Latiff helped to support them all.

Based at MSF’s Bukit Merah and Kreta Ayer Social Service Office (SSO), the 28-year-old SSO officer has been processing walk-in and online applications for the COVID-19 Support Grant and the Temporary Relief Fund. She believes in providing a listening ear to fully appreciate the circumstances in which applicants reach out for help.

“Sometimes I get overwhelmed by the huge number of applications but I always remind myself that the simple personal touches—such as wishing applicants all the best with their job search, asking how they are coping, checking if they need other kinds of assistance—make the application process less transactional and more relational between me and the applicants.”

Over two months, some 35,000 Singapore Citizens and Permanent Residents have been supported through the COVID-19 Support Grant. Around 450,000 applications for the Temporary Relief Fund were also approved to provide one-off interim assistance scheme in April 2020 to help Singapore Citizens and Permanent Residents who needed immediate assistance for their basic expenses.

Nurul, a manager of the SSO’s Regional Services Team, which does ground sensing, service management and case coordination, was roped in by the Social Service Office to process COVID-19 Support Grant applications after helping with the Temporary Relief Fund applications in April. She tends to seniors and others who have difficulties with online applications for the Grant, helps to verify supporting documents submitted by applicants and ensures that they meet the grant criteria, such as the three-month period of involuntary NPL.

For her attentiveness to their concerns, Nurul has received compliments from applicants. One of them thanked her for “going the extra mile to provide comforting encouragement”.

“The affirmation I receive makes my job even more rewarding,” says Nurul. “And I feel privileged to help lighten the burden of those who need support.”

Nurul handles many complex cases, and when applicants do not meet the grant criteria, she is proactive and steers them to other aid channels.

One applicant, who was initially upset about not meeting the criteria, cooled down after Nurul took time to understand the pressures he was facing. He shared about financial and marital problems. Nurul promptly referred him to MSF’s ComCare assistance scheme and its Family Service Centre for more targeted assistance.

Among the challenges Nurul faces is the pressure of processing multiple applications quickly, so that applicants receive support promptly. “Also, sometimes we have applicants who are anxious and keep calling to get updates on the status of their applications,” she adds.

“So, my colleagues and I have to remain patient and take some time to assure them that we are doing our best to assist them.”

She is also inspired by many big-hearted individuals in the community who have assisted their illiterate neighbours with online applications for the COVID-19 Support Grant.  

“Acts like these remind me that there is so much goodness out there even in difficult times. No act of kindness is ever too small to make a difference in someone’s life,” Nurul says.

For more information on the COVID-19 Support Grant and other help schemes, visit  

Championing the mental well-being of youths

Since its launch in February this year, the Youth Mental Well-being (YMWB) Network has grown to over 1,000 members. Members like Ms Wendy Tan have kept the exchange of ideas going, bringing new members into the fold over online meetings amid the COVID-19 outbreak.

Ms Wendy Tan (2nd row, middle) with Young NTUC youth leaders, February 2020

The Network harnesses the energy and experience of the diverse group of members to put in place more initiatives to better support and enhance youth mental well-being. Besides youths, professionals, parents and practitioners in mental health are also part of the Network.

The Network is evolving and organic, as intended by Minister Desmond Lee when he issued an open call for people to register their interest this year. This allows anyone who is interested in improving the mental health of young people to contribute, share areas of interest, kickstart discussions and take ownership of projects.

It is also one of the Singapore Together Action Networks, which aim to bring Singaporeans together to work on key societal issues.

“What’s beautiful about the network,” as Wendy says, “is that it’s not a top-down initiative.”  

Network members are not hampered by any fixed parameters to effect change. “Rather, it relies on everyday people to stand up, make a difference and be part of actionable initiatives,” she says. “Members are encouraged to suggest and take ownership of projects they propose, with the support of MSF.”

Members of this Network have identified a few phases in a youth’s life they want to focus on — when they are in school, transitioning into the workplace, when they are at work and when they become young parents.

More than 40 Youth Mental Well-being Network members came together in a recent dialogue

More recently in June 2020, Wendy and several members joined Minister Desmond Lee in an online conference call to discuss areas of opportunity in meeting the needs of these youths at different points in their lives. Among the ideas shared was integrating good mental well-being practices into the workplace.

Network members felt that more companies need to support young employees who are suffering from mental health conditions, and to implement progressive workplace practices to help them cope.

For example, having a system where caring for one’s mental well-being is seen as a priority in employee welfare rather than a reaction, and engaging trained colleagues as first responders to those in need.

While mental wellness programmes exist in some workplaces, the Network members observed that many Small and Medium-sized Enterprises (SMEs) have yet to implement them.

“SMEs employ 70% of our workforce, so mental wellness has to be prioritised by managers and Human Resource (HR) partners,” Wendy says. “Companies are always talking about profit and higher productivity, but good ones need to consider the mental well-being of employees too.”

The Network hopes to engage more SMEs and persuade them to view employee mental health as integral to workplace success. Towards this end, the Network has also included several SME partners and HR managers in its fold, and they have thus far been positive in their response, says Wendy.

Wendy hails from the Youth Development Unit at the National Trade Union Congress (Young NTUC). Part of her interest in mental health among working adults stems from her own experience interacting with youths at work.

“Many graduates have spoken about the stress and difficulty of finding a job during the COVID-19 period,” she says, adding that they will need more support.

While the Network is still in its infancy, the online meet-ups have seen individuals from all walks of life sharing a range of experiences and suggestions. Wendy says she is humbled, after hearing some members share their personal stories with mental illness.

“Some have loved ones fighting mental issues, or even lost loved ones because of them,” she says. “Despite their pain, they decided to come forward to share their stories and offer their time.” 

Emphasising the ground-up nature of the Network, she says that prior work experience in youth mental health is not necessary for participation. “All one needs is a keen interest in this area and a passion to drive change.”

If you are passionate about promoting youth mental well-being in Singapore and are eager to contribute like Wendy, sign up at

The ABCs of keeping COVID-Safe in preschools

Educators playing COVID-Safe Snakes and Ladders with our young ones @ MY World @ Tampines North

The sense of anticipation was palpable as MY World Preschool reopened its doors in the first week of June, after exiting from the Circuit Breaker.

“Our whole community was excited and ready for the first day back,” says Ms Jane Choy, MY World Preschool’s Head of Operations. “Our preschoolers were delighted to reunite with their friends, and parents were happy to see that their children were in safe hands.”

MY World Preschool had begun preparing the children and their parents well ahead of the reopening.

In the lead-up, parents were briefed on the COVID-Safe ABCs, a series of safe management measures outlined by the Early Childhood Development Agency (ECDA). The ABC letters stand for Access, Behaviours and Classrooms.

Under COVID-Safe Access, anyone who is unwell or poses a risk of transmission is not allowed to enter, and strict temperature and health checks are conducted upon arrival and through the day. To minimise visitors into the centres’ premises, centres conduct parent-teacher meetings online and hold virtual tours for prospective parents looking to enroll their children.

COVID-Safe Behaviours focus on cultivating the right norms and habitsamong staff, children and parents to reduce the risk of transmission. They include the use of face masks or shields, keeping groups small, disinfecting high touch points like door handles frequently, and avoiding the sharing of equipment.

As for maintaining COVID-Safe Classrooms, centres adopt classroom management strategies to reduce interactions between different groups of children and staff, such as staggering pick-up and drop-off times, and segregating children by classes. Large group activities like assemblies are also suspended.

By keeping parents informed of such measures ahead of their implementation, MY World Preschool has been able to assure concerned parents like Mr Hadlin Bin Jimin, whose Nursery 2 daughter attends MY World @ Tampines North.

“We were initially a bit nervous about sending our child back to preschool because of COVID-19, but MY World Preschool prepared so much material and information for us that by the time the first day came around, our nerves were gone.”

MY World Preschool centres have creatively adapted everyday routines to remind preschoolers of the COVID-Safe ABCs and engaged them through singing the COVID-Safe ABCs jingle.

“Explaining safe distancing to very young preschoolers can be challenging, so we’ve come up with innovative ways to help them understand the need for the ABCs,” says Ms Choy.

Safe distancing wings help preschoolers at My World @ Tampines Changkat keep a safe distance from their friends

For example, one of their centres has reminded preschoolers to keep a one-metre distance from their friends through safe-distancing wings made from recycled cardboard and decorated by the children. The children were excited to put on their very own safe-distancing wings during lessons.

At other MY World Preschool centres, teachers have incorporated games like Simon Says into lessons, with children following instructions on why they should avoid touching one another. Other games include COVID-Safe ABCs Bingo and a special version of Snakes and Ladders.

Besides engaging preschoolers with games, MY World Preschool has also encouraged them to take responsibility for one another’s well-being by appointing the older pupils as safety ambassadors.

“My job is to make sure that we keep a safe distance from our friends and remind them to wash their hands and wear masks all the time,” explains Wee Shi Xuan, a Kindergarten 2 pupil and safety ambassador at MY World @ Sun Natura.

Safety ambassadors can appoint their classmates for the role by giving them stickers and bracelets. This way, every child has an opportunity to take the lead on safety measures.

“I am happy to be appointed as a safety ambassador, because I can teach my friends how to stay safe,” says Rayan Oh, a Kindergarten 2 safety ambassador at MY World @ Yishun Palm Breeze.

“Working together with everyone across the MY World Preschool community is imperative. It does take a village to raise a child and involving parents in our safe management measures is really important,” says Ms Choy. “This is why we prepared materials beforehand, so that parents can have conversations with their kids and equip them to take care of themselves in school.”

Find out more about the COVID-Safe ABCs at and get your child involved by singing the COVID-Safe ABCs jingle with them.

Caring in a time of crisis

Ms Vivienne Ng, Chief Psychologist, Ministry of Social and Family Development

Since its launch on 10 April 2020, the National CARE Hotline has managed 20,900 calls from the community. Behind the setting up and operations of the hotline is a huge amount of coordination required across various parties including Ms Vivienne Ng.

The Chief Psychologist of MSF and her team had only about a week to rally volunteers because of the urgency to provide emotional and psychological support to those facing difficulties with the stressors brought about by COVID-19. They quickly reached out to the multi-agency National CARE Management System (NCMS), led by the Ministry of Health, to tap on CARE officers who are trained to provide emotional support during crises.

As of June 2020, over 770 Duty CARE officers from government agencies, community partners and in private practice, have stepped forward to man the Hotline. “We are encouraged by the sheer number of volunteers who offered their help, with everyone understanding the urgency of the Hotline and wanting to help fellow Singaporeans in need,” says Vivienne.

Professional bodies like the Singapore Psychological Society (SPS), the Singapore Association for Counselling (SAC) and the Singapore Association of Social Workers (SASW) also reached out to their members to volunteer for the Hotline.

On the rallying of volunteers, Vivienne said, “It was truly a public-private-people partnership that went beyond our wildest hopes.”

Besides being the CARE coordinator at MSF, Vivienne oversees National CARE Hotline’s volunteer recruitment, briefing and rostering, management of supervisors, call centre operations, data analysis and research. When she needed help with understanding what goes into setting up a hotline and managing telephony records, she reached out to experienced colleagues handling MSF’s other Hotline operations such as ComCare.

She and her team also relied on community partners for technical support. The social enterprise Agape Connecting People provided a call system and customer service officers to prioritise calls for the Hotline.

The major concerns of callers to the National CARE Hotline relate to mental health, emotional support, family issues and employment. Duty CARE Officers are the first line of assistance, providing a listening ear to callers. If callers require longer-term specialised support, the officers link them to community partners, such as the Institute of Mental Health, Samaritans of Singapore, Temasek Foundation’s My Mental Health, Agency for Integrated Care, Community Psychology Hub’s Online Counselling Platform and Viriya Community Services.

Coordinating the various aspects of the Hotline to ensure smooth operations can be intense and Vivienne says that she worked late into the night during the first few weeks following the launch of the Hotline. Nevertheless, she enjoys the fast pace and quick problem-solving aspects of crisis and disaster-related work. Most of all, she is motivated by the impact made by National CARE Hotline.

“I’m always so encouraged when I read shift reports and hear about the different people the Duty CARE officers have helped, the tragedies we averted and lives touched,” she says. “Some even call back to compliment the service and thank our Duty CARE officers.”

Working on National CARE Hotline has reminded Vivienne of her post-graduate days, when she studied for a Master’s degree in Psychology at the University of Western Australia and volunteered weekly at the Samaritans’ suicide helpline.

She handled calls in the middle of the night and “de-escalated strong emotions of people in severe crisis, including people holding guns to their heads”. Three decades later, she says she is again reflecting on the “hidden lives of people”, such as those who suffer from mental health problems that have been exacerbated with COVID-19 and others who have experienced a change of fortunes because of COVID-19.

“While we can’t solve all their problems, people need a listening ear, an empathetic response – they need to feel cared for and less alone. We can also point them in the right direction to get more help.”

In this regard, you need not be a clinical professional or part of the National CARE Hotline to help, says Vivienne. “If we all reach out to our neighbours, friends and relatives around us, ask them how they are doing and really listen, there will be less isolation, more community spirit and building of relationships. 

“In this way, we can all help one another.”      

Here are some tips from Vivienne on dealing with fears of COVID-19 and adapting to life after the Circuit Breaker:

– Take time to ease yourself back into a work and family routine, expecting some disorganisation and adjustment.
– While fears about COVID-19 still abound, remind yourself that community spread is currently very low and the probability of contracting the virus is very low, too, as long as necessary safety precautions are taken.
– Do not be consumed with worries about the illness, but re-engage with life, family, friends and the community while exercising care.
– Exercise regularly, eat healthily, maintain a regular sleep cycle, engage in hobbies and learn new things.
– Spend time talking and interacting with family and friends, either in person where possible or via video conferencing platforms.

If you need or know of someone who needs help, please contact the National CARE Hotline at 1800-202-6868.

If you are a mental health professional and would like to volunteer for the hotline, email the National CARE Hotline at

Community partners ramp up support for the homeless

While most Singaporeans are staying at home during the Circuit Breaker to minimise the spread of COVID-19, some are unable to do so because they lack a roof over their heads. Others need help with their essential needs, such as getting food and groceries.

To help our homeless friends, MSF’s Partners Engaging and Empowering Rough Sleepers (PEERS) Office has worked with its community partners to set up more Safe Sound Sleeping Places (S3Ps).

Yio Chu Kang Chapel, headed by Pastor Rick Toh, is one such community partner which started operating an S3P before this crisis. In addition to providing shelter to homeless friends, the church also collaborates with other community partners to offer holistic support to those in need during this challenging period.

At Yio Chu Kang Chapel, homeless friends can stay overnight with light refreshments and use its shower facilities and washing machines. Help is also provided to help these individuals get back on their feet.

Pastor Rick_photo3(final)2Pastor Rick Toh from Yio Chu Kang Chapel which runs a Safe Sound Sleeping Place (S3P)

“We help them gain independence through placing them in long-term shelters or rental homes, and helping them to find a job,” says Pastor Rick, who added that the church also provides food vouchers, pro-bono counselling and legal advice.

The shelter currently has 5 permanent staff and 10 volunteers. Teams of two volunteers visit the shelter each day to befriend shelter residents, while observing safe distancing measures.

“We want our homeless friends to know that they’re not alone and we want to empower them to contribute to society,” says Pastor Rick. “Some are even helping us to look after the daily operations of the shelter and are happy to give back in this way.”

As Yio Chu Kang Chapel’s S3P has reached its capacity, Pastor Rick and his team are redirecting new queries for shelter to the PEERS Office.

“If we receive requests to stay at our shelter, and are unable to accommodate them, we direct callers to MSF,” says Pastor Rick. “MSF has been very responsive − having found shelters for many homeless friends whom we’ve put them in touch with.”

Also, the church is sharing its knowledge on S3P operations and processes with new partners which have started operating shelters during the Circuit Breaker. Many new organisations came forward to set up S3Ps quickly, despite the limitations faced during Circuit Breaker. During the Circuit Breaker period, there were 46 S3Ps, an increase of 40 new S3Ps. Some of the new partners include Tao One Ltd, Tung Ling Community Services, Assyakirin Mosque and Faith Methodist Church.

Many more homeless friends have come forward to seek shelter as a result of COVID-19 and the Circuit Breaker measures. MSF has received more than 500 referrals to the 46 S3Ps since the Circuit Breaker started on 7 April 2020, compared to about 40 referrals to 6 S3Ps in December 2019. Many of our homeless friends have indicated they are willing to be further assisted, and this has given community-based agencies and social service agencies the opportunity to better understand their circumstances and offer further assistance.

On the importance of caring for the needy during this pandemic, Pastor Rick says: “We must do what we can to support those who cannot fend for themselves.”

He is thankful that more are receiving assistance, including those who were “under the radar” because they “bunked with friends or moved around in public spaces”.

Besides the PEERS Network for homeless individuals, other groups are also working hard to help the vulnerable. This includes Food from the Heart, Food Bank and Willing Hearts – food charities that have come together to ensure that vulnerable households continue to receive support during this challenging period.

One such recipient is 85-year-old Mr Leong Leong Ho, who has been living alone in a Redhill rental flat after the death of his flatmate a few years ago.

During the Circuit Breaker period, he was linked up with Food from the Heart, which provides monthly food packs to 8,500 households, including seniors like him. The food packs include fresh eggs, fruit, vegetables and canned food.

“I am very thankful to Food from the Heart, as the Circuit Breaker has made it difficult for me to step out and buy food,” says Mr Leong. “My friends in the area have also received food packs, and we are touched by all the help.”

To find out where to donate, contribute food and other items, or volunteer your time, please visit

Listen to MONEYFM 89.3’s podcast where Claressa Monteiro chats
with Minister Desmond Lee on the support MSF and our partners are extending to vulnerable individuals and families.


Stepping forward to do good

Since the start of COVID-19 Support Grant (CSG) applications on 4 May 2020, MSF received about 48,000 applications from those whose jobs have been affected by the COVID-19 crisis.

While applications are mostly done online, there are some who need help with their applications and apply directly at MSF’s Social Service Offices (SSOs).  Volunteers like Ms Crystal Choy have stepped forward to help these applicants alongside our MSF colleagues.

Crystal photo (final)
Ms Crystal Choy volunteering to help applicants for the COVID-19 Support Grant

“The applications can be done entirely online, but some older Singaporeans still prefer to come down to the SSOs for assistance as they don’t have the technological skills to use phones or laptops,” she says. “As I’m more tech-savvy, I want to give back to society by helping our seniors and others who may need help applying for the help schemes.”

The 24-year-old is a programme management executive at the Civil Service College who responded to an email call for volunteers, because she wanted to do something meaningful for those in need during this uncertain economic period.

Stationed at the SSO @ Bukit Merah, Crystal helps five to ten individuals per day to apply for the CSG. After first checking if they are eligible for the Grant and their supporting documents, she walks them through the online application process.

As some of these applicants did not qualify for CSG, Crystal promptly directed them to our SSO colleagues who supported them through other assistance, such as the ComCare scheme. ComCare provides financial assistance and holistic support to low-income individuals and families to help them through difficult times and regain stability.

During the COVID-19 pandemic, the SSOs are exercising greater flexibility to support those in need. For example, since April 2020, new ComCare beneficiaries receive at least six months of assistance to help tide them through their financial challenges.

Households, whose ComCare assistance expires from now till July 2020, will also have their assistance automatically extended for a further six months without having to approach the SSOs.

Crystal is thankful for every success story in her volunteering stint. “Seeing people who are financially vulnerable receive help to support their families is very encouraging,” she says.

And though this period has proved to be a difficult one for Singaporeans, it has not stopped Crystal from stepping out of her comfort zone to volunteer.

“Being deployed to an SSO, I’ve encountered people from all walks of life whom I don’t usually meet in the course of my work,” she says.

Crystal encourages other Singaporeans to seek out volunteering opportunities in our collective fight against COVID-19.

“This is a time when Singaporeans need to be there for one another, and stand united,” says Crystal.

If you want to join Crystal in supporting fellow Singaporeans, visit

More on COVID-19 help schemes at

Inclusivity begins in the classroom

Dr Jacqueline Chung believes that inculcating inclusivity starts from young, as early as in preschool. As Senior Principal and Academic Director of St James’ Church Kindergarten (SJCK)and Little Seeds Preschool (LSP), Dr Chung encourages children at both schools to discover connections and relationships with others from diverse backgrounds through healthy conversations. Through such interactions, young minds are nurtured to accept others who may be different. The children are taught to embrace ‘From Me to We’.

For Dr Chung, who is also an Early Childhood Development Agency (ECDA) Fellow, keeping the doors open to parents of children with developmental needs is crucial in achieving inclusivity. “When we meet the parents of children with developmental needs to discuss the possibility of their child being part of our preschool community, it’s important to understand the needs and aspirations of both the child and parents,” she shares.

To better support inclusion of children with developmental needs, SJCK’s Harding Road campus has been partnering the Lien Foundation and Rainbow Centre, a social service agency operating three special education (SPED) schools, in the Making Every Preschool Inclusive (MEPI) project.

Launched in July 2019, the 3.5 year-long initiative focuses on training programmes for Early Childhood (EC) educators and Early Intervention (EI) teachers. MEPI aims to deepen EC educators’ competencies in co-teaching and supporting a class of diverse learners. Part of this involves differentiated learning, where teachers tailor teaching methods and approaches to suit individual needs.

The MEPI project is already showing promise. For example, teachers involved in the project are beginning to be more aware of the potential in children with developmental needs.

“They are also beginning to understand the reasons behind certain behaviours of these children. As a result, they are now more intentional in how they involve children with developmental needs in their lesson activities,” adds Dr Chung.

SJCK’s and LSP’s collaborative approach chimes with national efforts like the Enabling Masterplan, which aims to build an inclusive society where persons with disabilities are recognised, empowered and given every opportunity to be integral and contributing members of society. In 2019, MSF set up three cross-sectoral Enabling Masterplan workgroups to delve deeper into the areas of inclusive preschools, employment and independent living for persons with disabilities. The workgroups have been working closely with government and community partners to organise a series of engagement sessions with various stakeholders, including persons with disabilities, caregivers, and staff of social service agencies, to co-create and co-deliver solutions in these focus areas. The Inclusive Preschool Workgroup, which involves public, private and people sector partners such as Dr Chung, is focusing on ways to support children with moderate to severe developmental needs in preschools.

National efforts have helped to heighten the awareness of people with developmental needs.  Dr Chung however believes that there is still much work to be done to achieve a truly inclusive society, especially at the preschool level.

To Dr Chung, this includes a positive shift in educators’ mindsets in mainstream preschools, and more on-ground exposure to instil confidence in Early Childhood leaders and teachers in managing children with developmental needs. Beyond regular training and meetings, the “little interactions and conversations” with parents help teachers to build up their skills and confidence.

“It is crucial to provide integrated support from the preschool, therapists and Early Intervention educators,” stresses Dr Chung.

“At the end of the day, children with developmental needs and their families will need to feel welcomed and, most importantly, accepted by the community.” (Click here for more information on support for children with developmental needs).

Social assistance officers: Helping people everyday

From financial assistance appeals to requests for adult diapers, these are just some of the requests received at Desmond Lim’s office, where he strives to get help for Singaporeans in need.


In January 2020, Social Assistance Officer (SAO) Desmond Lim helped an 80-year-old lady who was looking for adult diapers.

“She walked in and was gesturing, to communicate to me that she really needed adult diapers. Her usual store had run out of stock, and she thought we had diapers since we also serve the elderly. In addition to helping her with her request, we went a step further to assess if she needed financial assistance or other areas of support,” recounted Desmond.

That was just one of many encounters Desmond has had with Singaporeans from all walks of life. Now with MSF’s Social Service Office (SSO) for almost two years, the 29-year-old’s job has been to help clients get holistic support for their different needs.

With his team at SSO @ Bukit Panjang, he uncovers why some individuals may be unable to provide for themselves. To customise the assistance, he has to consider various factors – such as each family’s needs and challenges – before ensuring they receive comprehensive, convenient and coordinated help.

For example, in some cases, families rely on sole breadwinners because some members of the family are unable to work, which affects the household income.

Home visits are part of Desmond’s job as a social assistance officer.

Not all cases are straightforward. He has come across physical, emotional or psychological abuse of some family members in some of his more complex cases. He recalled one where a man controlled his wife financially.

Such cases are not new to Desmond, who was previously a child protection officer.

In many cases, the team coordinates with other agencies and community partners such as family service centres, town councils and social service agencies to address the clients’ needs in a timely and integrated manner. The agencies work together towards a common goal: to help the family get back on their feet eventually.

What’s a typical work day like?

Desmond’s day starts at 9am. The SAOs take turns to be the duty officer of the day, whose responsibility is to attend to clients who turn up at the office. On a regular day, they see up to six clients.

On days when he is not scheduled as the duty officer, Desmond will follow up with his existing clients by examining their financial status through their CPF statements, bank statements and payslips.

Meticulousness is important, as Desmond has to carefully consider the needs of his
clients, and effectively coordinate help across multiple agencies and community

“While we may not be able to do everything here, we work at the backend with other agencies and facilitate the right assistance to meet the clients’ needs. We want to make it convenient for clients to get the help they need. For example, we sometimes utilise video conferencing with HDB for some clients facing issues with housing,” said Desmond.

It can be tiring at times, but meaningful

Sometimes, being both a case worker and counsellor to his clients can be emotionally draining. Nevertheless, Desmond says it is all part of the job.

Desmond is also pursuing part time postgraduate studies in counselling as he believes it will equip him with the soft skills required to support his clients.

“Being in the social service (sector) requires empathy and the desire to help, whether it is on the ground or at the policy level. Ultimately, what makes a good social assistance officer is not just the experience and skills to assist and advocate for families, but the passion to want to make a difference to the lives of the most vulnerable,” he said.

Does Desmond’s job interest you? Join us as a Social Assistance Officer!