Working together to break the silence on abuse

In celebration of World Social Work Day, Wei Ling (left), Centre Manager from the Thye Hwa Kwan Moral Charities’ Seniors Activity Centre and Shermaine, Senior Adult Protection Officer from the Ministry of Social and Family Development, share how an elderly woman facing abuse by her caregiver was helped.


When 80-year-old Mdm Jane* was finally convinced to leave her home to be admitted to the hospital, she disclosed that her caregiver Amy* and her siblings had threatened to harm her. Amy had also controlled her finances and restricted her food and water intake.

Amy, the daughter of Mdm Jane’s friend, became the elderly woman’s caregiver when she had to remain mostly bedbound after suffering a fall. Mdm Jane relied on Amy for all of her basic care needs.

It was a few months after Amy took on her caregiving role, that staff from the Senior Activity Centre (SAC) at Mdm Jane’s neighbourhood noticed that something was amiss.

Wei Ling, the centre manager of Thye Hwa Kwan Moral Charities’ Seniors Activity Centre, said: “We received feedback that Mdm Jane’s unit was always very noisy in the evenings, and filled with cigarette smoke. This was one of the signs that the home had turned too unconducive for Mdm Jane to stay. When SAC staff visited the unit again, the occupants did not answer.”

This differed from Mdm Jane’s usual friendly demeanour. She was usually welcoming towards staff from the SAC and social workers from the Cluster Support Service who visited her regularly.

Shermaine, a Senior Adult Protection Officer at the Ministry of Social and Family Development, was alerted to the case when the SAC staff approached the Social Service Office to seek advice. Together with community workers, Shermaine visited Mdm Jane and Amy on multiple occasions to understand the concerns surrounding Mdm Jane’s care.

Unfortunately, approaching Amy proved challenging. “Amy and her relatives were verbally aggressive, and she chased me out of the house once,” said Shermaine. They later learnt that Amy’s friends and relatives were occupying Mdm Jane’s home, which explained the unusual feedback from her neighbour.

Amy’s refusal to allow Mdm Jane to have private conversations with the community workers led to suspicions of abuse. Shermaine pulled various agencies together – including the Singapore Police Force, Housing Development Board, Tan Tock Seng Hospital (TTSH), SAC, Cluster Support Service and the Polyclinic – to piece together information that they had on Mdm Jane, and come up with a way to address her situation. Mdm Jane’s eventual admission into the hospital was a step towards ensuring her safety and wellbeing. She is now under the care of professionals at an eldercare facility.

Reflecting on the case, Shermaine feels heartened by the support she received from her partners. “Sometimes I felt a bit intimidated to visit Mdm Jane and Amy, but having the support from community partners definitely helped. For example, the Police were very supportive and accompanied us on home visits to Mdm Jane’s place. Staff from the TTSH also facilitated Mdm Jane’s admission to the hospital for medical examination,” she said.

Echoing her sentiments, Wei Ling added: “We could not have done it without the help of the authorities and various community partners. I was very impressed by the keen observations of the MSF officers and Cluster Support social worker. They found out that Mdm Jane was in need of help to leave the house, despite her claiming in the presence of Amy that she was well taken care of.”

It was the unwavering determination of all partners that enabled them to intervene and help Mdm Jane in a timely manner. Shermaine emphasised: “It makes a difference when we all collaborate and work effectively together”.

*Anonymised name


If you are facing family violence, or suspect that someone you know may need help, please approach your nearest Family Violence Specialist Centres or call the ComCare hotline: 1800-222-0000.

Visit NCSS’ website to learn more about starting a career in social work. If you are interested to pursue a meaningful career at MSF, find out more information on our website or at Careers@Gov.